Not to minimize the importance of finding a good fit, but we recommend not overthinking it. Simply put – try to answer this without too much thought and listen to your gut: Would you be up to grab coffee with them? Yes – then book the appointment. No – keep looking. The truth is, like all relationships, the one you’ll develop with your therapist takes time. But if you’re still not sure, drop us a line and we’d be happy to help you with this step.

Absolutely. Send us an email and let us know which therapist you’d like to consult with and provide your availability for a 10-minute phone call. Your selected therapist will email you to schedule a call.

Click on any of the Book Now buttons and you’ll be directed right to our booking portal. Once we’ve confirmed your booking request on our end, we’ll send you more information to complete your onboarding. Plan to hear from us within one business day.

Login to your client portal and cancel your appointment at least 48 hours before your session or send an email to your therapist letting them know you can’t make it and when you plan to see them next. Can’t find your therapist’s email? Contact us

We have a strict 48-hour policy for cancellations, reschedules, and no shows. To avoid being charged your therapist’s session rate ($155-$225), notify your therapist via email or cancel your session in your client portal at least 48 hours before your scheduled appointment.

It depends. No matter when you arrive, your therapist will end on time. So ultimately it’s your session, your time, and up to you. Definitely email your therapist and let them know your status. Chances are they’ll no longer be available if you’re 20+ minutes late.

Therapy appointments start at $155 per session. Check your therapist’s profile to confirm their rate. If you plan for an extended appointment beyond 45-53 mins it will cost more.

We’re in-network with Aetna and United. Depending on your coverage, your out-of-pocket costs could be as little as $25 or nothing at all. Once you book your appointment, provide your insurance information, and complete onboarding, we’ll follow-up with your expected out-of-pocket costs.

Yes, and you absolutely should! Check out the two options below to find out what you can expect to get back and please let your therapist know how we can help you with your out-of-network benefits:

1 — Use our partner Mentaya to easily check your out-of-network coverage.

2 — Call the number on the back of your insurance card to find out what your out-of-network coverage is for routine office mental health visits and if you’ve met your deductible.

We’ll provide a monthly superbill at your request for you to submit to your carrier for reimbursement.

Nope. They do at some places, but at Stori, regardless if you’re coming solo, with someone else, a whole crew, or even receiving specialized care such as EMDR, there’s no price difference. You’re welcome.

Yeah, you do! Let your therapist know you want a nature session and, if they think it’s conducive to your care, they’ll help you get everything squared away. We recommend you bring it up in your next session.

Meter and street parking can be found on Wilshire or Centinela and in the surrounding area. Please read posted street signs closely.

Visitor parking in our building is $3 every 15 minutes, $12 an hour, or a daily max of $21. We do not validate.

Well then, we’re happy to help! Please email billing@hellostori.com and our Billing Coordinator will be in touch during business hours.